Undergraduate Catalog 2023-2024

Information Technology Services

Information Technology Services (ITS) is a unit in the Division of Strategy, Operations, and Finance. The goal of ITS is to provide WKU students, faculty, and staff with superior customer service; reliable and timely technical support; state-of-the-art technology tools; technology training; and convenient access to computing and communications resources. ITS continually places specific emphasis on the use of information technology in student learning, faculty teaching, and staff productivity.

ITS services include: providing instructional delivery and support leveraging a variety of technologies to support traditional and online instruction; delivery of information through a mobile app for key systems and services such as email, course schedules, meal plan management, campus maps, and bus schedules; support of Student Technology Center locations (open labs), providing computers and printing services available to all WKU students, faculty, and staff; and support of departmental labs/classrooms.

In addition, WKU ITS provides a number of user support services including a centralized ITS Service Desk and TopperTech, a complimentary repair service for student computers where students and employees can also checkout technology equipment for academic or WKU-sanctioned purposes. These and other services are described in more detail on the WKU ITS web page (https://www.wku.edu/its/).